General Instructions

HOLA!

Thank you for ordering from Paella Guys! We’re so excited for you to try our paella!

Paella is one of the most popular dishes served all over Spain. Everyone loves eating paella, especially when friends and family comes together for gatherings! Paella is made with short grain rice typically grown in the Province of Valencia. The rice is cooked with the world’s most expensive spice, saffron! Saffron is a spice derived from the flower of Crocus sativus from Castilla La Mancha, a region in central Spain to the south and east of Madrid. The spice gives the paella it’s bright yellow colouring and flavours.


ENJOYING YOUR PAELLA

There are many ways to cook paella and each chef gives it a unique spin by adding their own touches and twists to traditional recipes. Paella Guys honour the authentic recipe and offer a range of variations to satisfy your palate’s carvings. To serve your paella, you will need a serving spoon or a rice paddle. Carefully move any toppings off towards the side of your paella pan or to a serving plate. Scrape and loosen the rice, this will make it easier for you to serve and plate the paella for your guests. You can then add the toppings to the plate for a complete dish to serve.


FRESH PAELLA REHEATING INSTRUCTIONS

Our paellas are all cooked fresh from scratch for you. You do not need to reheat your paella if you are enjoying it right away! However, if you are planning to serve the paella at a later time, here are some simple instructions to guide you through the reheating process:

OVEN

Our pans come in different size variations, not all of them will be able to fit inside your oven but if it does, you can reheat your paella in your oven.

  • Pre-heat your oven to 350F

  • Remove the aluminum foil sheets from the pan before placing the pan into your oven

  • Let it reheat for 5-8 minutes

  • Have your heat resistant table mats ready on the table

  • Remove pan with oven mittens and place pan on your heat resistant table mats to serve

Buen Provecho!

ELECTRICAL / GAS RANGE STOVE TOP

If the pan is too large to fit into your oven, an electrical or gas range stove top will work!

  • Remove the aluminum foil sheets from the pan

  • Place the paella pan on top of the burners

  • Switch on all the burners that is in contact with the pan, set the burners on low heat

  • Let it reheat for 5-8 minutes or right until you hear it sizzle

  • If the pans are larger than your range, you can rotate the pan as you reheat it

  • Have your heat resistant table mats ready on the table

  • Remove pan with oven mittens and place pan on your heat resistant table mats to serve

Buen Provecho!


PAELLA PAN CLEANING INSTRUCTIONS

Our paella pans imported from Spain are made from steel. Steel will rust when water is left on the surface of the pan over a period of time. You are not required to clean the pans but if you choose to wash them before you return it to us, we kindly ask that you ensure the pan is completely dried off with a kitchen towel right after the wash. Add any cooking oil to the pan and allow it to coat the surface to avoid oxidization.

If you are not planning to wash the pan, please gently wipe off any remains with a disposable kitchen towel and keep the pan in a large garbage bag as residue left on the pan might create an unpleasant odor.


RETURNING YOUR PAELLA PAN

Paella pans can be returned to our commissary kitchen at 106-3191 Thunderbird Crescent in Burnaby. We will refund your pan deposit so please ensure to provide your order number or name when you return the pans to our kitchen.

COMMISSARY KITCHEN HOURS: MONDAY - SATURDAY* | 8am - 3pm | 604-336-0136

ADMINISTRARIVE & SALES OFFICE HOURS: MONDAY - FRIDAY* | 9am - 5pm | 778-725-6333

*Please note that we are CLOSED on Sundays and Statutory Holidays

AFTER HOUR RETURNS:

If you arrive after closing, you may leave the pan outside our kitchen next to our propane storage cage. Please make sure that the paella pan is bagged or wrapped so that it is not in contact with rain or water, or otherwise, it will rust. Take a picture and text us at 778-725-6333 with your name and order so that we can update our records when we return to the office. 

MUCHAS GRACIAS!

We hope you enjoy our paella! Please do not hesitate to share your thoughts with us and help other people like you get the chance to experience our culture and food!


LIVE THE PAELLA EXPERIENCE (ON-SITE CATERING)

Paella Guys can cater for parties of all sizes! Live the experience with our chefs cooking authentic paella right in front of you and your guests! Enquire today to learn more about onsite cooking for your next gathering and event